FAQ
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How long does the shipping take?
Our pre-made shipping process can be expected to take between 5 and 14 days.
For pre-orders, we expect 5-8 weeks.
We will do everything we can to process and ship your order as quickly as possible. -
Are your products made in an environmentally friendly way?
Yes, we are committed to sustainability and use environmentally friendly materials and ethical production practices.
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Can i change or cancel my order?
We can make your requested changes or accept cancellations until we ship (only for pre-made).
Unfortunately we are unable to accept returns or exchanges for pre-orders at this time.
Please check your order status.
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How can I contact customer service?
You can reach us via our contact form on the website or by e-mail at info@xplicitxplicit.com.
The fastest way to reach us is via Instagram.
We aim to respond to your request as soon as possible.
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Where can I find information about new drops and discounts?
All current promotions and discounts are announced on our Instagram or in our newsletter. Sign up for our newsletter to not miss any offers.
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Can i return my items?
At this time we are unfortunately unable to accept returns due to lack of resources.
We are working to make this possible in the future.